The Disney Way For The Digital Age
Here's where you can find items referenced in our podcasts like helpful links to videos, books, documents and more.
As Always feel free to reach out to Kevin or Debbie at [email protected] or [email protected].
Episode 9: Faster Than Normal Zombie Loyalists with Peter Shankman
Best Sellers by Peter Shankman
Peter's Podcast: "Faster Than Normal"
Remote Senior Care product
Peter meets Kevin on Buzz Bubble
Peter meets Deb on Buzz Bubble
Peter's Morton's Steakhouse story
Episode 8: Disney's Secret Sauce with Mary Flynn
"Disney leaders come from the front lines." -Meg Crofton
Episode 7: Innovate, Adapt, or Die
Episode 6: Understanding The Digital Ecosystem & The Touchpoints That Support it
Episode 5: Foundations: How a Solid Service Framework Can Shape Your Culture
Episode 4: Demystifying Brand Identity and the Emotional Connection
The Creative Brief! Click for: DW4DA_Creative Brief.pdf
Great Zappos’s Book - Delivering Happiness by Tony Hsieh
Episode 3: Managing Chaos and Control - Right Fit Hire and Technology
Episode 2: Three Pillars Supporting Great Customer Experience
Episode 1: Introducing The Disney Way for the Digital Age Podcast
Ref: Book “Storming the Magic Kingdom”
Judson C. Green’s “Get On The Bus”Service Excellence Framework here and how the new culture boarding process transpired